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Showing posts from March, 2020

4 Advantages of Buying a Platinum Business Plan

One of the most important strategies to add to your business plan is the generation of  consumer sales leads this 2020 A lead is a potential customer of your brand that showed interest in consuming your product or service. A user becomes a lead its personal data is introduced on a company’s website or the user subscribes to a newsletter. Then,  sellers use this information to send  sales   presentation  emails, and direct marketing materials. In addition, it is used to make sales calls. Why are sales leads necessary? Generating  leads  is essential for your business success. Especially if your company has low conversion rates for digital services. Remember that if your business is not attracting new customers; then your company will not be able to grow and, consequently, it will stagnate. Of course, generating more and more potential customers do more than just help your business to be more profitable.  B2B  marketing sales leads...

How Real-Time Monitoring Improves Contact Center Performance

Real-time data or RTD is the information that is delivered as soon as it is collected. In other words, real-time data is the motor that runs a modern call center. And as a result, it is part of its success. On the other hand, Real-time monitoring provides constant information to make up to date informed decisions and see trends as they develop In this sense, It optimizes the customer's experience. And it also brings a lot of benefits to contact center performance. Benefits for the Agents It makes Agent job easier Real-time monitoring fits the environment that agents work in every day. So it becomes smoother allowing the agent to manage their day-to-day jobs. All-time agent performance evaluation It allows giving feedback on how the agent is performing. This helps the agent to know what he/she is doing right and also what he/she needs to improve. Agents become experts Because agents receive feedback in real-time they can improve issues that are not co...

How Exceptional Customer Service Can Increase Sales

Customer service is the process in charge of assisting clients, and all kinds of requests, opinions, and complaints they have. Nowadays, customer service is very important, especially for marketing because this has become an excellent sales engine. It doesn’t matter how excellent your product is if your clients are not treated properly your sales won’t be as high as you would like to. Big companies around the world have realized that offering excellent customer service helps to improve the sales rate. Keep reading and learn how great customer service can make your company grow. Clients Trust Customers want to feel special, in fact, they are special. They want to be treated with respect. Giving them a great service helps to increase trust in your brand. Clients would feel comfortable with the attention they receive. More Sales Giving your clients the best of your attention is important. This can turn an isolated purchase into a habit. So, it would help reducing apprehens...